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Request a 美国邮政总局 Refund: 国际

国内退款 | 国际退款

If you sent something from the U.S. to another country, you may be eligible for a postage or fee 退款 if any of the following apply:

  • Delivery standards for applicable 环球快递保底® (GXG®), 特快专递 国际®, or 特快专递 国际 with Money-Back Guarantee Service guarantees were not met.
  • 没有提供全面十大网堵平台, or you were incorrectly charged return charges for undeliverable-as-addressed, 国际一级邮件®, First-Class Package 国际 Service®, and 国际优先邮件® 项目.
  • 你被多收了钱.

Learn more about requesting an international 美国邮政总局® 退款. (To file a claim for insured mail that was lost, 损害d, or missing contents, see File a 美国邮政总局 Claim: 国际.)

Requesting an 国际 Service Refund

Some international 退款 requests begin with an inquiry process. 了解如何开始您的请求. For detailed eligibility information, see the 国际退款 - Eligibility Details (IMM 940).

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环球快递保底 Postage

环球快递保底 (GXG) comes with a money-back guarantee, subject to certain terms and conditions: The Postal Service guarantees delivery within the GXG十大网堵平台标准 or you may be entitled to a full 退款 of the postage you paid. For the purpose of the money-back guarantee, 交货日期和时间, 尝试交付, or availability for delivery constitutes delivery. See 国际 邮件 Manual section 212.4浏览更多详情.

何时申请

You must request a 退款 within 30 days of the mailing date.

你需要什么

The original receipt of the Air Waybill (shipping label) is required when filing a 退款 request. 有一些限制.

要求退款

Call the Customer Care Center at 1-800-222-1811 for details on filing a 退款 request.

GXG Guarantee Details (GXG Service Guide)

国际 Click-N-Ship Labels

Unused international Click-N-Ship® (CNS) labels are eligible for 退款s up to 60 days after the print date (the label transaction date).

Online Refunds for Unused Click-N-Ship (CNS) Labels

什么是合格的

  • Labels that have not been scanned by the postage system.
  • Labels created within the past 30 days of label print date.
  • Labels that do not already have a 退款 request.

要求退款

  1. 登录你的 Click-N-Ship帐户.
  2. 点击发货历史.
  3. Check the labels you want 退款ed.
  4. Where you see, Track Labels, select Refund Labels from the dropdown list.
  5. 点击继续.

Older Unused Click-N-Ship (CNS) Labels

If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship 帮助 Desk 要求退款. Include this information in your email:

  • 用户名
  • 点击- n -发货账号
  • 标签数量
  • 交易编号及日期

特快专递 国际 (PMEI)

The Postal Service™ will 退款 postage of 特快专递 国际® 项目 with some restrictions.

何时申请

You must make your inquiry within 90 days of the mailing date.

什么是合格的

The Postal Service will 退款 postage only when:

  • The inquiry process confirms that there is loss, 损害, or missing contents.
  • Inquiry was initiated within the 90-day filing period.
  • The postmaster has received verification from the Product 跟踪 System (PTS) or the 国际 Research Group that loss, 损害, or missing contents has occurred.
  • You submit PS Form 3533: Application and Voucher for Refund of Postage, 费用, and Service; this form is available at Post Office™ locations, 邮政零售单位, and business mail entry units (BMEUs).

特快专递 国际 Inquiry Process

Inquiries, Indemnities, and Refunds

要求退款

Call the Customer Care Center at 1-800-222-1811.

特快专递 国际 with Money-Back Guarantee Service

If your 特快专递 国际 shipment did not arrive on the guaranteed delivery date, 你可以要求退款.

何时申请

You must start your inquiry within 30 days of the mailing date. See the 国际 邮件 Manual for more details.

什么是合格的

The Postal Service will 退款 postage only when:

  • Your inquiry was initiated within 30-days of the mailing date.
  • The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.
  • You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and 费用 - 特快专递 国际 with Guarantee Service.

要求退款

Call the Customer Care Center at 1-800-222-1811.